Refund policy

Refund Policy

30-Day Unconditional Return Policy

We accept returns of any INFLORE skincare product within 30 days of delivery, for any reason. This includes opened, tried, or used products, as well as the INFLORE Complete Ritual Set. No explanation is required, and original unopened packaging is not a condition for return eligibility.

To start a return, contact hello@inflorebeauty.com before mailing any product. If your return is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

INFLORE Returns
2307 E Artesia Blvd
Long Beach, CA 90805
United States

This address is for authorized returns only. It is not our legal or general customer-service address.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges, if any, are non-refundable.

Opened or Used Products

For hygiene and safety reasons, we cannot accept returns of opened or used cosmetics unless the product arrived damaged, defective, or incorrect, or unless applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact hello@inflorebeauty.com within 30 days of delivery with your order number. Photos of the product and packaging are helpful but not required. We will arrange a replacement or refund, as appropriate, at no return-shipping cost to you.

Exchanges

We do not process direct exchanges. The fastest option is to return an eligible item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed after approval, contact hello@inflorebeauty.com.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment begins. If an order has already shipped, the return rules above apply.